Terms of Service for Vesikaa

Effective Date: July 22, 2026

Last Updated: August 25, 2026

These Terms of Service ("Terms") govern your access to and use of the Vesikaa mobile application, website, content, and related services (together, "Vesikaa" or the "Service"). Vesikaa is operated by Vesikaa LLC, a California limited liability company ("Vesikaa," "we," "our," or "us").

1. Acceptance of Terms

By downloading, accessing, creating an account for, purchasing through, or using Vesikaa, you agree to these Terms. You acknowledge that you received our Privacy Policy; that acknowledgment is not blanket consent to optional analytics, marketing, or consumer-health-data processing. If you use community features, you also agree to our Community Guidelines, which are incorporated into these Terms. If you do not agree, do not use Vesikaa.

For a signed-in account and cloud-connected features, Vesikaa may require you to review the current version and take an affirmative acceptance action. A server receipt identifies the Terms version and integrity hash accepted for your account. Material updates may require a new affirmative acceptance before you continue using account or cloud-connected features.

If you use Vesikaa on behalf of another person or organization, you represent that you have authority to accept these Terms for them. You are responsible for anyone who uses Vesikaa through your account or device.

2. Eligibility and Accounts

Vesikaa is intended for users who are at least 13 years old. Soul Spheres require users to be at least 13 by default and at least 16 when using the Australian App Store or Google Play storefront. If the law where you live requires a higher age or parental consent to use online or community services, you may use those services only if you meet that requirement. Before you create or share content in a Soul Sphere, Vesikaa asks Apple or Google Play for a privacy-preserving age range and applicable guardian or communication restrictions. Vesikaa does not receive your birthday from this check. On unsupported devices, Vesikaa asks you to confirm the applicable 13+ or 16+ threshold without collecting your birthday.

Vesikaa requires a signed-in account for release use. You may sign in with Sign in with Apple, Google Sign-In, or email and password, when available. You agree to provide accurate account information, keep your sign-in credentials secure, and tell us promptly if you believe your account has been compromised.

You are responsible for the activity that happens through your account, including purchases, shared content, Soul House activity, and support requests. Deleting the app from your device does not automatically delete your account or cancel active subscriptions.

3. App License

Subject to these Terms and the rules of the Apple App Store or Google Play, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to download, install, and use Vesikaa for your own lawful, non-commercial use.

For an Apple-distributed copy, Apple's Standard Licensed Application End User License Agreement (the Apple Standard EULA) governs the licensed application unless Apple presents another applicable license. These Terms supplement the Apple Standard EULA for Vesikaa accounts, cloud services, community features, content, purchases, and other Vesikaa-operated services; they do not replace or reduce mandatory Apple terms or your non-waivable rights. Apple is not responsible for Vesikaa-operated support, cloud services, content, or claims except to the extent Apple expressly accepts responsibility under its terms or applicable law.

You may not copy, modify, distribute, sell, lease, reverse engineer, decompile, attempt to extract source code from, bypass access controls in, or create derivative works from Vesikaa except where applicable law expressly allows it. All rights not expressly granted to you are reserved by Vesikaa and its licensors.

4. Entertainment and Reflection Disclaimer

Vesikaa offers tarot, oracle, journaling, reflection, personalization, and community features for entertainment, self-reflection, and personal insight. Card readings, interpretations, prompts, rituals, streaks, Soul House signs, AI-assisted or automated text, and personalized suggestions are not statements of fact and are not guarantees about your life, future, relationships, health, finances, safety, or legal rights.

You are responsible for your choices and actions. Use Vesikaa as a reflective tool, not as a substitute for your own judgment or for qualified professional support.

5. Not Medical, Mental Health, Legal, Financial, Or Crisis Advice

Vesikaa does not provide medical advice, mental health care, diagnosis, treatment, therapy, counseling, legal advice, financial advice, crisis intervention, or emergency services. Do not rely on Vesikaa to make decisions about health, mental health, medication, therapy, self-harm, safety, legal matters, investments, debt, employment, housing, or other serious matters.

If you may be in danger, may harm yourself or someone else, or need urgent help, call local emergency services or a qualified crisis hotline immediately. In the United States, you can call or text 988 for the Suicide and Crisis Lifeline. Vesikaa is not monitored as an emergency channel.

6. User Content and Shared Content

"User Content" means content you create, submit, save, upload, share, or send through Vesikaa, including journal entries, private reflections, intentions, comments, chat messages, profile information, shared readings, reactions, reports, support messages, and any images, GIF metadata, or other media you provide.

You keep the rights you have in your User Content. You grant Vesikaa a worldwide, non-exclusive, royalty-free, transferable license, with the right to sublicense to our service providers and successors, to host, store, reproduce, process, adapt and reformat for technical display, transmit, display, moderate, and back up User Content as needed to operate, secure, improve, and support the Service; provide features you choose to use; comply with law; and enforce these Terms. This license ends when the User Content is deleted, except that it continues for copies already shared with other users, retained lawful records, and backups for the periods described in the Privacy Policy. For private journals and reflections, this license is limited to technical processing needed for local storage, encrypted backup, restore, export, sync, support, security, and legal compliance.

When you share content in Soul House, shared spreads, community features, or other social surfaces, the people who can access that surface may see, save, react to, report, or further share what you post. Do not share content that you do not have the right to share or that you want to keep private.

You are responsible for your User Content and for making sure it complies with these Terms and applicable law.

7. Soul House and Community Rules

Soul House and related community features are optional social spaces for shared readings, comments, chat, reactions, GIFs, reports, and group reflection. These rules apply to private and small groups as well as any broader community surfaces we may offer. Vesikaa may suspend, limit, or disable community features through a server-authoritative control for safety, security, legal, or operational reasons; safety actions such as leaving a group, reporting, deleting your own content, and blocking remain available even while sharing is suspended. Before creating or sharing community content you must meet the minimum age and any guardian-consent requirements that apply to you and accept the current, versioned Community Guidelines.

You may not post, share, or encourage content or behavior that:

You can report content, report a member, and globally block another member from the relevant action menu. A global block hides that member's community content for you and prevents new direct interactions in either direction. The Community Guidelines describe the current reporting and blocking behavior in detail. Blocking does not erase content that other members already saw.

We target standard reports for review within 24 hours and prioritize urgent safety concerns sooner, but Vesikaa is not an emergency channel. We may review reports, remove content, limit sharing, restrict Soul House participation, freeze or close groups, preserve evidence for safety or legal reasons, and warn, restrict, suspend, or terminate accounts that violate these rules. See the Community Guidelines for the current standards, reporting instructions, child-safety policy, and appeal process.

8. In-App Purchases, Subscriptions, Deck Licenses, Renewal, Cancellation, Refunds, Restore Purchases, and Manage Subscription

Vesikaa may offer paid subscriptions, one-time deck purchases, founder or practice tiers, private backup features, or other paid digital content. Purchases are processed by the Apple App Store or Google Play, not directly by Vesikaa. Apple or Google charges your selected payment method and handles payment-card information under their own terms and privacy policies.

We use a purchase and entitlement service provider (currently RevenueCat) to help validate store receipts, manage subscriptions and entitlements, restore purchases, and make paid access available across your signed-in devices. That provider, Apple, Google, and our backend may receive purchase identifiers, product IDs, transaction IDs, subscription status, renewal status, expiration dates, refund status, and related entitlement information. They do not need your private journal text to manage purchases.

Vesikaa may offer free trials or introductory offers for eligible new subscribers and may change or discontinue any trial or offer at any time, at our discretion, for future purchases. The availability, length, price, and terms of any trial or offer are those confirmed and presented by the Apple App Store or Google Play at purchase, and the store's presentation at purchase controls your transaction. Subscriptions automatically renew at the end of any trial at the selected plan's price and billing frequency shown at purchase unless you cancel through your store account before its renewal deadline. Trial eligibility, renewal timing, price changes, grace periods, billing retry, and mandatory consumer rights are controlled by Apple or Google and may vary by platform, country, and store policy.

You can restore purchases in Vesikaa when available. You can manage or cancel subscriptions through the App Store or Google Play subscription settings. Cancellation stops future renewal but does not end access early: you retain subscription access through the end of the current free-trial or paid billing period shown by the store. Deleting Vesikaa, deleting your Vesikaa account, disabling cloud backup, or losing access to a device does not cancel a subscription or guarantee a refund.

Deck purchases and downloaded deck assets are licensed, not sold. A deck purchase gives your account a personal, non-transferable license to access and use that deck in Vesikaa, including offline use after successful download and verification, subject to these Terms and store rules. You may not extract, resell, redistribute, train models on, or separately commercialize deck art, guidebooks, card text, or other deck assets.

Vesikaa does not provide discretionary subscription refunds merely because a subscription was cancelled; cancellation applies to future renewal. Refund requests must be submitted through the store that processed the purchase unless applicable law requires another process. If Apple or Google issues a refund or revokes a transaction, we may remove or adjust the related entitlement when the store reports that decision.

For a one-time deck purchase, Vesikaa will support a refund request submitted within seven days (168 hours) of the store's recorded purchase time. We may change this support window prospectively for future purchases; the window in effect at your purchase controls. The Apple App Store or Google Play processes and decides the request under its procedures, and applicable law may provide additional rights. When the store approves and reports a deck refund or transaction revocation, access to that deck ends. Requests made after the support window remain subject to the store's policies, applicable law, and any authorized support exception.

9. Cloud Backup, Local-First Storage, Data Loss, and Recovery Keys

Vesikaa is designed to be local-first. Your readings, journals, preferences, and downloaded deck assets live primarily on your device. When you sign in, Vesikaa may also sync or back up eligible data to cloud services so you can restore content, continue across devices, recover purchases, use Soul House, or repair a device transition.

Cloud backup is not a guarantee that every item will always be recoverable. Sync can be delayed or fail because of network conditions, account problems, device storage limits, software defects, store entitlement changes, service outages, user deletion, unsupported app versions, or lost encryption material.

Private journal entries and sensitive reflections may be encrypted before cloud backup. If a feature uses a recovery key, passphrase, device secure storage, or account recovery mode, you are responsible for keeping the recovery material available. If you lose both your device and the recovery key or other required recovery material, we may be unable to decrypt or restore the affected content.

You should export important content, keep your device backed up, and confirm that paid decks and private backups are restored before deleting old devices or local data. We are not responsible for data loss except to the extent applicable law does not allow that responsibility to be limited.

10. AI and Personalization Limitations

Vesikaa may use automated systems, personalization logic, AI-assisted drafting, generated prompts, or conversational AI features to tailor readings, interpretations, reflections, deck suggestions, learning content, notifications, or support flows. These systems may run on your device or on servers operated by Vesikaa or its service providers; the Privacy Policy describes what information any such feature processes. These outputs can be incomplete, inaccurate, repetitive, biased, outdated, or unsuitable for your situation.

You should review generated or personalized content before relying on it, sharing it, or making decisions based on it. Vesikaa does not promise that personalized outputs are true, complete, safe for every context, or appropriate for professional, health, legal, financial, crisis, or safety decisions.

11. Privacy

Our Privacy Policy explains what information we collect, how we use it, how cloud backup and social features work, and what choices you have. Accepting these Terms acknowledges the Privacy Policy but does not grant consent for optional product analytics, marketing push, or consumer-health-data processing where a separate choice is required.

If these Terms and the Privacy Policy conflict about privacy practices, the Privacy Policy controls for that privacy issue. If you have privacy questions, contact privacy@vesikaa.com.

12. Acceptable Use

You agree not to:

13. Moderation, Suspension, and Termination

We may investigate suspected violations of these Terms, reports from users, security risks, payment disputes, or legal requests. We may remove content, limit features, disable sharing, restrict cloud backup, suspend or terminate accounts, revoke access to community spaces, or take other reasonable action to protect users, Vesikaa, or third parties.

We will try to use proportionate measures and provide notice when practical, but we may act without prior notice when needed for safety, security, legal compliance, payment integrity, or to prevent harm. You may stop using Vesikaa at any time. You can request account deletion through the app or by contacting support, but account deletion does not cancel App Store or Google Play subscriptions.

Some records, such as purchase receipts, security logs, reports, moderation evidence, tax records, or legally required records, may be retained after termination or deletion as described in the Privacy Policy and as allowed by law.

14. Third-Party Services

Vesikaa depends on third-party services, platforms, and software, which may include Apple, Google, Firebase, Cloud Firestore, Firebase Cloud Functions, Firebase Cloud Messaging, Firebase Analytics, Firebase Crashlytics, RevenueCat, Sentry, Cloudflare, AI model or inference providers where enabled, and GIF or media providers where enabled. These services may be governed by their own terms, privacy policies, availability limits, and account requirements.

We are not responsible for third-party services we do not control. Store rules, device operating systems, payment processing, sign-in providers, cloud infrastructure, push notification delivery, and network availability may affect how Vesikaa works.

15. Intellectual Property

Vesikaa, including the app, website, software, design, animations, icons, trademarks, logos, text, card interpretations, decks, guidebooks, generated assets, and other content, is owned by Vesikaa LLC or its licensors and is protected by intellectual property laws.

You may not use Vesikaa's name, branding, deck assets, card art, guidebooks, interpretations, or other protected content except as allowed inside the app or with written permission. Feedback, suggestions, or ideas you send us may be used by Vesikaa without restriction or compensation, but we do not claim ownership of your private journal entries or personal reflections.

Copyright complaints. If you believe content available through Vesikaa infringes your copyright, email support@vesikaa.com with the subject "Copyright complaint" and include: identification of the copyrighted work; identification and location of the allegedly infringing material; your name, address, and email; a statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent, or the law; a statement, under penalty of perjury, that your notice is accurate and that you are the copyright owner or authorized to act for the owner; and your physical or electronic signature. We may remove or disable access to material identified in a valid notice and may terminate the accounts of repeat infringers.

16. Disclaimers

VESIKAA IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, QUIET ENJOYMENT, AVAILABILITY, SECURITY, AND ERROR-FREE OPERATION.

WE DO NOT WARRANT THAT VESIKAA WILL BE UNINTERRUPTED, SECURE, ACCURATE, COMPLETE, COMPATIBLE WITH EVERY DEVICE, FREE OF BUGS, FREE OF DATA LOSS, AVAILABLE IN EVERY REGION, OR ABLE TO RESTORE EVERY ITEM OF LOCAL OR CLOUD-BACKED DATA. SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY EXCLUSIONS, SO SOME EXCLUSIONS MAY NOT APPLY TO YOU.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VESIKAA LLC AND ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, CONTRACTORS, AFFILIATES, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOST PROFITS; LOST DATA; LOST GOODWILL; SERVICE INTERRUPTION; DEVICE FAILURE; UNAUTHORIZED ACCESS; OR THE COST OF SUBSTITUTE SERVICES ARISING OUT OF OR RELATED TO VESIKAA OR THESE TERMS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VESIKAA'S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO VESIKAA OR THESE TERMS WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID FOR VESIKAA PURCHASES OR SUBSCRIPTIONS THROUGH THE APP STORE OR GOOGLE PLAY IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM; OR (B) 100 U.S. DOLLARS.

NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW, INCLUDING LIABILITY FOR GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR CONSUMER RIGHTS THAT CANNOT BE WAIVED WHERE YOU LIVE.

18. Indemnity

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Vesikaa LLC and its members, managers, officers, employees, contractors, affiliates, licensors, and service providers from claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys' fees, arising from or related to your User Content, your misuse of Vesikaa, your violation of these Terms, your violation of law, or your violation of another person's rights.

This indemnity does not apply where prohibited by applicable consumer law.

19. Governing Law, Venue, Disputes, and Consumer Law Carveouts

These Terms are governed by the laws of the State of California, United States, without regard to conflict-of-law rules, unless mandatory consumer protection laws where you live require a different result.

Informal resolution first. Before filing a claim, you agree to contact support@vesikaa.com with a description of the dispute and give us at least 30 days to resolve the issue informally.

Exclusive venue. If a dispute cannot be resolved informally, you and Vesikaa agree that the state and federal courts located in the State of California will have exclusive jurisdiction and venue over the dispute, and each party consents to personal jurisdiction in those courts. This paragraph does not take away any right that mandatory consumer law gives you to bring an individual claim in a small-claims court with jurisdiction, or in another forum that the law where you live requires.

Time to bring claims. To the maximum extent permitted by law, a claim arising out of or relating to Vesikaa or these Terms must be filed within one (1) year after the claim accrues, or it is permanently barred. This paragraph does not shorten any period that applicable law does not allow to be shortened.

Notice to California users. Under California Civil Code Section 1789.3, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210. You may contact Vesikaa at support@vesikaa.com.

20. Service Changes, Suspension, and Discontinuation

We may, at our sole discretion and at any time, add, change, suspend, limit, or discontinue features, content, integrations, regions, or the Service, including for safety, security, legal, platform, technical, commercial, or operational reasons. We may also change prices, subscription tiers, free-tier limits, promotional offers, and the availability, length, or terms of trials and introductory offers at any time for future purchases and renewals; the price and terms the App Store or Google Play presents at the time of purchase or renewal control, and store rules govern how subscription price changes are notified and accepted. We may also impose or change reasonable usage limits. We do not promise that a particular free feature, community surface, deck offering, integration, or cloud workflow will remain available indefinitely.

We will provide notice when required by law and will not use this section to take away access already owed for a paid billing period or one-time licensed deck except where a store refund/revocation, legal requirement, security issue, rights dispute, or material breach permits restriction. Mandatory refund, cancellation, and consumer rights remain unaffected.

21. Force Majeure

To the maximum extent permitted by law, Vesikaa is not responsible for delay or failure caused by events beyond its reasonable control, including natural disasters, fire, flood, epidemic, war, terrorism, civil unrest, labor disputes, government action, utility or telecommunications failure, internet or cloud outage, app-store or payment-provider failure, cyberattack, or failure of a third-party platform. This section does not excuse obligations that applicable law does not allow us to avoid.

22. Export and Sanctions Compliance

You may not use, export, re-export, transfer, or make Vesikaa available in violation of United States export-control, sanctions, or trade laws or other applicable trade restrictions. You represent that you are not prohibited from receiving the Service under those laws. This section does not require you to waive mandatory consumer rights.

23. Electronic Notices

You consent to receive legal, account, security, and service notices electronically through the app, the email address associated with your account, or a notice on vesikaa.com. A notice is effective when sent or posted, subject to delivery and timing rules required by law. You are responsible for keeping your account email current. Marketing messages remain governed by separate preferences and applicable consent rules.

24. Assignment

You may not assign or transfer these Terms, your account, or your licenses without our prior written consent. Vesikaa may assign these Terms in connection with a merger, acquisition, reorganization, financing, sale of assets, change of control, or transfer to an affiliate or successor, subject to applicable law and continued protection of your mandatory rights.

25. Severability and No Waiver

If a provision of these Terms is found unenforceable, it will be enforced to the maximum lawful extent and the remaining provisions will remain in effect. A delay or failure by Vesikaa to enforce a provision is No Waiver of that provision or any other right. A waiver is effective only if it is in writing and signed by an authorized Vesikaa representative.

Section headings are for convenience only and do not affect interpretation. In these Terms, "including" means "including without limitation." Feature names, subscription tier names, menu locations, and product mechanics may change as the Service evolves; a reference in these Terms to a named feature or tier means that feature or tier as it exists at the relevant time, or its successor.

26. Entire Agreement and Order of Precedence

These Terms, the Privacy Policy, any applicable Community Guidelines, purchase terms presented at checkout, and applicable platform terms form the entire agreement between you and Vesikaa about the Service and replace prior discussions or representations about the same subject. Mandatory law controls first. For an Apple-distributed licensed application, the Apple Standard EULA and mandatory Apple platform terms control the application license where they conflict; these Terms control Vesikaa-operated accounts and services where legally permitted. A more specific written Vesikaa term controls a general Vesikaa term for the same feature.

No third-party beneficiaries. These Terms do not create rights enforceable by any third party, except that, for an Apple-distributed licensed application, Apple and Apple's subsidiaries are third-party beneficiaries of the Apple Standard EULA as described in that EULA and may enforce it against you.

27. Survival

Provisions that by their nature should continue after suspension, termination, or account deletion survive, including payment obligations, ownership and intellectual property, content licenses needed for retained lawful records, disclaimers, limitations of liability, indemnity, dispute provisions, enforcement rights, and this general-terms section.

28. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will update the "Last Updated" date and provide notice in the app, on the website, by email, or by another reasonable method.

Changes will apply prospectively unless the notice says otherwise or law requires a different approach. Material changes require the affirmative acceptance flow described above before continued account or cloud-connected use. If you do not agree to updated Terms, you must stop using Vesikaa and cancel any active subscription through the App Store or Google Play if you do not want it to renew.

29. Contact

For questions about these Terms, contact us at:

For subscription billing, cancellation, or refund requests, use the Apple App Store or Google Play account that processed your purchase.